Refund policy

Return & Replacement Policy

We are committed to providing you with a satisfying shopping experience. Due to the specific nature of Cash on Delivery (COD) orders, please pay close attention when receiving your goods. This policy explains your rights upon delivery and the process for handling subsequent issues.

1. Receiving & Inspection [Crucial Step]

  • Inspect Before Payment: When the courier arrives, you have the right to inspect the goods before you pay. Please open the parcel in the presence of the courier to check if the item is in good condition, if the style and color are correct, and if the quantity matches your order.

  • Refuse if Issues are Found: If you find any of the following problems with the product:

    • Obvious damage caused by shipping

    • The item's style, color, or quantity does not match your order

    • Significant quality defects Please reject the entire parcel immediately and do not pay the courier. Then, contact us at [Your Customer Service Email], and we will arrange for a new shipment.

  • Acceptance by Signing: Once you have paid for and signed for the parcel, it signifies your confirmation that the received goods are in perfect condition and consistent with your order.

2. Policy After Acceptance [For Severe Issues Only] We understand that some issues may not be immediately apparent during a spot-check. Therefore, after you have accepted the goods, we offer a replacement service for "severe functional problems."

  • Applicable Conditions:

    • The product completely fails to work under normal use (e.g., an electronic device that won't power on).

    • The product has a serious safety hazard or a major manufacturing defect.

    • Please Note: Minor color differences, small scratches, slight measurement deviations, or issues of personal preference do not qualify as "severe problems."

  • Resolution Process:

    1. Time Limit: You must submit your claim within 48 hours of signing for the parcel.

    2. Provide Proof: Send an email to [Your Customer Service Email] including your order number, a detailed description of the issue, and clear video and photo evidence. The video must clearly demonstrate that the product is not functioning correctly.

    3. Review & Replacement: Our customer service team will review your claim. If the issue is verified and meets our conditions for replacement, we will ship a brand-new, identical item to you free of charge. You do not need to return the original item.

3. Important Notes

  • No Cash Refunds: As all transactions are Cash on Delivery, we do not offer cash refunds in any form once an order has been paid for and accepted.

  • Final Discretion: Our Website Name reserves the right of final interpretation and decision regarding what constitutes a "severe problem."

  • We strongly encourage you to exercise your right to inspect the goods upon delivery, as this is the best way to protect your interests.

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